Enter the name of the server that is provided by your system administrator. This server address is commonly the same address as your Microsoft Exchange Server address, but this is not always true. Select this check box if the directory service requires the same logon credentials as the Exchange Server. Need more help? Expand your Office skills. Get new features first. Was this information helpful? Yes No. Any other feedback? The more you tell us, the more we can help.
How can we improve? Look at your email address. The word immediately after the symbol is usually your email provider. Windows 10 : In the search box on the taskbar, type control panel, and then select Control Panel. Windows 8. Windows 7 : Click the Start button, and then click Control Panel. On the Account Settings window, select the account you're trying to troubleshoot and select Change. On the Change Account window, check the Incoming mail server and Outgoing mail server settings against those from your email provider or the reference article.
If it's different, update the settings. Under Logon Information , verify you're using the correct User Name and Password associated with your email account. Note: If your email provider requires two-factor authentication, enter the generated passcode they provided instead of your regular password.
On the Internet Email Settings window, select the Advanced tab. If they don't match, manually change them. Additionally, compare the encryption types next to Use the following type of encrypted connection for both Incoming and Outgoing servers as well and, if they don't match, manually change them.
On the Test Account Settings window, check if you have green check marks or red markers:. Red markers indicate some or all settings are incorrect.
Check your settings and test again. If the test fails, contact your email provider to verify the information. Green check marks indicate a successful test. Your email should be properly configured. Use the dropdown under Account Information to select the account you want to change. Select Account Settings. Account Settings allows you to add or remove accounts, change server settings, and more. Account Name and Sync Settings lets you update the friendly name for the account and decide how many days' worth of email you'd like to synchronize.
Server Settings lets you change the login information, including the password, server name, port, and authentication settings. Manage Profiles lets you add or remove profiles or change profile settings. The most common settings you'll change are Server Settings. Select either Incoming mail or Outgoing mail to change a variety of server settings. This is also where you can update your email password after you've changed the password with your email provider.
Windows 10 : In the search box on the taskbar, type control panel, and then select Control Panel. Windows 8. Windows 7 : Click the Start button, and then click Control Panel. On the Account Settings window, select the account you're trying to troubleshoot and select Change.
On the Change Account window, check the Incoming mail server and Outgoing mail server settings against those from your email provider or the reference article. If it's different, update the settings. Under Logon Information , verify you're using the correct User Name and Password associated with your email account. Note: If your email provider requires two-factor authentication, enter the generated passcode they provided instead of your regular password.
On the Internet Email Settings window, select the Advanced tab. If they don't match, manually change them. Additionally, compare the encryption types next to Use the following type of encrypted connection for both Incoming and Outgoing servers as well and, if they don't match, manually change them.
On the Test Account Settings window, check if you have green check marks or red markers:. Red markers indicate some or all settings are incorrect. Check your settings and test again. If the test fails, contact your email provider to verify the information. Green check marks indicate a successful test. Your email should be properly configured. Use the dropdown under Account Information to select the account you want to change.
Select Account Settings. Account Settings allows you to add or remove accounts, change server settings, and more. Account Name and Sync Settings lets you update the friendly name for the account and decide how many days' worth of email you'd like to synchronize.
Server Settings lets you change the login information, including the password, server name, port, and authentication settings. Manage Profiles lets you add or remove profiles or change profile settings.
The most common settings you'll change are Server Settings. Select either Incoming mail or Outgoing mail to change a variety of server settings. This is also where you can update your email password after you've changed the password with your email provider. Need more help? Expand your skills. Details required :. Cancel Submit. Hi Hanna, Welcome and thank you for posting your query in Microsoft Community.
Thank you. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to A. User's post on December 22, Palcouk Volunteer Moderator.
In reply to HannaEmil's post on December 22, Outlook uses only auto discover to set up an exchange mail account. So exchange admin needs to have set up the auto discover option on the Ex server. Outlook also doesn't support Ex In reply to HannaEmil's post on December 31, Update on what?
